Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@LianneD1971 it's great to hear back from you! Thanks a million for troubleshooting this issue along. Please keep me posted with the outcome. Hope to see you back on track real soon! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Thuli27 that's a great question! The email and chat options are available for the whole world to contact our Support Team. If you contact them via email, then I say it shouldn't take longer than 2 days for them to reply back. Now, the chat option is there for you to live chat with our Fitbit advocates. 
Good luck!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Staccab & @LianneD1971 thanks for joining us! @Staccab have you tried a restart? If you haven't already I suggest doing the following:
- Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
- Remove the pebble from the wristband and insert it into the charging cable.
- Insert a paperclip into the small pinhole on the back of the charger.
- Press on the pinhole for 3-4 seconds.
- Take your tracker out of the charger and insert it back into the wristband.
@LianneD1971 thanks for sharing! That's also definitely a great solution. Hope to see you around more often! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Thuli27 thanks for stopping by . What did our Support Team say? It's unfortunate to know what happened to your Flex. Rest assured, they are certainly tested to be durable and long lasting under the appropriate care.
If you haven't already I encourage you to take a look at the Wear & Care Guides, your Flex's Manual and this article on how to clean your Flex for more info and tips on how to improve your tracker's life. 
Also, our limited warranty provides replacements for trackers deemed to have a manufacturer's defect within 365 days of purchase. Sometimes depending of the region can be 730 days.
Feel free to post back, I'll be around! 
@Petrolia55 welcome to the forums! I'd suggest cleaning your tracker's contacts and then restart once more. After the restart, leave your tracker charging for at least 3 hours. Hope this helps. Keep me posted!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Petrolia55 it's lovely to hear back from you! Awesome, give it a try and let me know how it goes. How did the SF Giants game go?
On a different note, I'd like to invite you to our Lifestyle Discussion Forums. In there you'll find lots of interesting topics to pick from and I'm sure you'll make lots of Fitbit friends.
Hope to see you around more often!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@RebeccaAZ thanks for your input! This definitely sounds like something our Support Team can handle.
@Petrolia55 it's nice to hear back from you! I'm forwarding your inquiry to our Support Team so they can further research. However, before I do so, could you please clarify to me if you have lost your tracker? I ask this because, you mentioned: " No I have not gotten a new battery for my flex fit bit. I can't seem to find one". I'll be looking forward to your new comments.
Also, just like @RebeccaAZ said, if you're located in the US and Canada your tracker is covered under 1 year warranty. I'll leave Fitbit's Returns & Warranty Policy.
Feel free to post back!
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