Where is the Account icon?

[Marcia62]

I'm logged in but I can not find the account button .. I've logged out and logged back in ... HELP

[char7]

i don’t have the account icon and i sm on an ios device 

[LacyNichols]

It’s invisible. How that happens...well, whatever. I circled where you should tap on your phone.  

[DarleneB]

Have you updated your IOS device - I am running version 11.2 of IOS (you
can check in your settings/software update option
And for Fitbit I am running version 24.30.2 for my Flex 2 (which you need
to open the account icon/ profile / Flex 2 😉

Either way there is a work around - on the IOS version in the upper
righthand corner is a share icon (it looks like a square with an arrow
pointing up) the account icon is above it (if you can see it - it looks
like a index card) if you cant see it, it is invisible - click in the area
above the box with the arrow and you should get the account information.

Gotta love invisible icons.

Darlene Benoit

--
“Knowing is not enough, we must apply. Willing is not enough, we must do.”
Johann Wolfgang von Goethe

[KateFitbit]

Hi Everyone, If you are looking for your iOS account button after updating to app version 2.43, we are aware it's currently not visible for some users. As mentioned in @DarleneB post above, if you tap above the share icon, it will lead you to your account details. 

We hope to have this issue resolved soon, you can check for updates here.

[sshlex]

setting up on macbook pro.  Cannot see the account icon

---

@SantiRwrote:

@Marcia62 @haroldz @Marilyn23 Welcome to the Fitbit Community! You should be able to see the "account" icon at the top of the dashboard on the Fitbit app for Windows 10. I left a picture below showing how it looks on that app. 

If you are using another platform to set up your tracker, follow the following instructions:

- iOS

- Android

- Windows

- Computer

Hope this helps. Let me know how it goes! 

---

[SantiR]

@sshlex Welcome to the Fitbit family! I'm glad to hear you are trying to set up a Fitbit device!

The instruction on the post you quoted are for Windows 10 computer apps. If you are using a Macbook Pro you would like to download Fitbit Connect and using it to set up your tracker. Please check this article for more details about that.

Hope this helps. Let me know how it goes! 

[Angus24]

OK, cracked it. On the Fitbit app, last icon is Account, I was looking on the dashboard, it is not there.

Thanks

[LucyAP]

Hey there! It's good that the community is growing @Angus24! Thanks for sharing that you are back on track and that you posted the solution of the issue you were experiencing. Sharing solutions might help other users experiencing a similar situation.

Also, I'd like to encourage you to join us at the Discussions board. There you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look!;) 

[DarleneB]

Angus24,

It has been so long since I had this problem that I really could not
remember how I solved it... I just remember only being able to see the
account icon on my iphone not my PC. And I still can not locate the
account icon on my PC, actually I recall them telling me that the Flex 2
does not talk to the PC and I had to do everything with my iPhone.

Sorry I was not of more help.

Darlene



--
“Knowing is not enough, we must apply. Willing is not enough, we must do.”
Johann Wolfgang von Goethe

[Angus24]

Thank you , I found it on the Fitbit app, not on the dashboard. I really
should have looked harder.
Again thanks for responding.

[LucyAP]

Thanks for the help @DarleneB! Welcome back @Angus24! I'm grateful that you have clarified where did you found this. Sharing solutions is beneficial for others that might be experiencing a similar situation. Please don't hesitate to post back if you need help or if you have more questions. 

Also, I'd like to encourage you to join us at the Discussions board. There you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 😉

[LizCap]

I’m trying to set up a calorie count for weight loss on my Fitbit. I was told to open my account icon and select food and nutrition. I have anAlta, almost 2 years old and can’t find any account icon. Would appreciate some help with this. Thank you

[Stmmm]

Where is the icon device?

[DramaQueenDiva]

---

@Stmmm wrote:

Where is the icon device?

---

Do you have iOS, Android, or Windows?  On Windows, it can be found here:

You'll have to forgive the fact that the bottom part of the circle is cut off, sometimes drawing with a mouse is hard! But you get my drift....hopefully!

[DedicatedWriter]

I have a Charge 3 and am trying to sync my choice of 24-hour clock and I also have no Accounts icon on my Windows 10, FitBit.com Dashboard

[DarleneB]

You will not find it on the windows dashboard... do you have an IPhone?
It is easy to find on the iPhone

--
“Knowing is not enough, we must apply. Willing is not enough, we must do.”
Johann Wolfgang von Goethe

[DedicatedWriter]

My Charge 3 Dashboard only has Dashboard, Log, Community, and in red: Store

[DarleneB]

Are you looking at the dashboard on your computer or your phone?
--
“Knowing is not enough, we must apply. Willing is not enough, we must do.”
Johann Wolfgang von Goethe

[juju55]

I cannot locate the account icon either.  I followed the link you provided for Windows 10.  It took me to a set of directions for windows 8.1, then I had to click windows 10 at the bottom of that page and it took me to a looooong list of questions, none of which was where is the account icon..

I have not been able to update my alta sonce I got it in Dec 2017.  

Also, my android phone does not automatically update my progress.  Last time it did was on May 2, 2019.  I clicked on the account icon on the app, and it took almost 20 minutes to update since May 2nd.  I thought it was supposed to automatically sync, which is what I set it up to do.... but apparently not.

Very frustrating !!

[DarleneB]

Your phone does not update itself unless you open the app - so you have to
open the app every day to make sure it updates...
--
“Knowing is not enough, we must apply. Willing is not enough, we must do.”
Johann Wolfgang von Goethe