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Welcome to the Fitbit Community forums, @Vodkablues.
It seems that you already contacted the Customer Support team, but if you have a new problem regarding a discount code to complete a purchase, this would need to be handled by the Support team, as @SunsetRunner mentioned earlier. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Have a great day. 😁