Fitbit not recording steps

[Mike5161958]

Hi everyone. I've just purchased the Charge 2. Here's my problem, when I walk on my treadmill, it doesn't record my steps. I'm guessing it's the length of my stride. When I walk around the house or at the mall it records the steps. Any ideas?

[MarciM · Accepted solution]

Hi @Mike5161958 Are you holding on to treadmill when walking? If yes, that is why you aren't getting any steps. Wrist based trackers need body movement (AKA wrist) to recognize a step. 

[SunsetRunner]

are you holding to the bars when you are walking?  My charge counts the treadmill steps accurately, but my arms and hands are free swinging.  I have noticed that when I'm grocery shopping and pushing a cart that the steps aren't being counted-I think the hand needs to be moving.

[Mike5161958]

Ok, I’m a knucklehead. For some odd reason, I didn’t think of that. Thanks

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