help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Is there a way to stop fitbit from removing 1000+ steps?

Thursday

Thursday

it counts to 6000 , then i look again after a few minutes, it jumps back to 2000 steps, then back to 5000 then it will stop counting at 5100...

I carry my pixel watch in my pocket on the height of my thigh since that comes closest to a normal arm movement for counting steps. (Attaching it to my shin worked also very sporadically)

It counts very sporadically and its very frustrating.

Best Answer
0 Votes
1 REPLY 1

yesterday - last edited yesterday

yesterday - last edited yesterday

Hi @j1ades.  I moved your post to the Android app forum, a better fit for Pixel watch/Fitbit app issues.  I can't help you with your disappearing steps issue.

Just so you understand how this stuff works, a wrist device can undercount steps in general when you put it in your pocket.  You get different accelerometer patterns with your PW in your pocket.  Having it in your pocket is is the same as having it on your torso.  Some Fitbits have a setting for wrist/clip wear, but not the PW.  This doesn't explain disappearing steps.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer