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KM on Fitbit app does not match when you download yr activity map

‎05-23-2021 01:12

‎05-23-2021 01:12

Goodmorning,

On my fitbit app I walked 6km this morning,, distance is correct. Downloading all results of the exercise, mine map on the dashboard shows only 5.32 km, this is not the first time that;  real walking distance differs from the download data.

 

any suggestions

 

Thanks

 

Henk

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‎06-26-2021 18:16

‎06-26-2021 18:16

Hope you’re having a great day, @HenkFlemming.

 

Thanks for sharing this information. Sorry about this inconvenience, but we’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

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