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My hourly steps , sleep and challenges are not updating even tho I have over 10,000 for today.

‎04-09-2019 20:04

‎04-09-2019 20:04

My app is not updating the hourly steps along sleep and the challenge section.  I have ove ten thousand steps today but that is not reflecting on the hourly or the challenges.  Looks like this was a problem back I. 2017 

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2 REPLIES 2

‎04-09-2019 23:56

‎04-09-2019 23:56

Looks like a syncing problem between your Fitbit and your mobile device. When you click on the "account" symbol in the upper right corner of the app, when does it say you last synced your Fitbit?

 

Try syncing to another mobile device, if you have one. When I have syncing problems between my Fitbit and my phone, I use my iPad.

 

What also often helps is restarting both your Fitbit and your mobile device. Have you done that? 

Dominique | Finland

Ionic, Aria, Flyer, TrendWeight | Windows 7, OS X 10.13.5 | Motorola Moto G6 (Android 9), iPad Air (iOS 12.4.4)

Take a look at the Fitbit help site for further assistance and information.

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‎04-15-2019 15:48

‎04-15-2019 15:48

@CherylSRB has your problem resolved? 

Elena | Pennsylvania

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