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Steps stopped today at 262 and the 250 per hour is not working

ANSWERED

‎03-04-2021 17:15 - last edited on ‎12-08-2021 09:10 by Moderator Alum

‎03-04-2021 17:15 - last edited on ‎12-08-2021 09:10 by Moderator Alum

Steps stopped today at 262 and the 250 per hour is not working!  I am using the Versa and I’m wondering if trying to sync to Apple Health has messed something up.  Any help would be appreciated!

 

Moderator edit: Subject for clarity.

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‎03-06-2021 08:53

‎03-06-2021 08:53

Hi @uslimey, it's great to see you in our Fitbit Community. Regarding the steps and steps per hour tracking issues that your Fitbit Versa has experienced, I'd like you to restart it as described in this help article. After this, monitor your watch during the next 24 hours and see if the issue gets fixed.

 

Let me know how it goes.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

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1 REPLY 1

‎03-06-2021 08:53

‎03-06-2021 08:53

Hi @uslimey, it's great to see you in our Fitbit Community. Regarding the steps and steps per hour tracking issues that your Fitbit Versa has experienced, I'd like you to restart it as described in this help article. After this, monitor your watch during the next 24 hours and see if the issue gets fixed.

 

Let me know how it goes.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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0 Votes