02-27-2020 13:04
02-27-2020 13:04
I received an email offering me a free trial - but the link just takes me to the purchase site wit no trial. What am I missing?
02-29-2020 02:43
02-29-2020 02:43
Free trial of what, please? I'm guessing Fitbit Premium?
02-29-2020
08:02
- last edited on
03-01-2020
07:53
by
AlvaroFitbit
02-29-2020
08:02
- last edited on
03-01-2020
07:53
by
AlvaroFitbit
Yes
Moderator edit: removed personal information
02-29-2020 08:06
02-29-2020 08:06
There will hopefully be a contact email or phone number within the email you received?
02-29-2020 08:25
02-29-2020 08:25
@Deroy wrote:What am I missing?
Probably what they say in the terms of service:
Free Trials. From time to time, we may offer free trials of certain Subscriptions for specified periods of time without payment. If we offer you a free trial, the specific terms of your free trial will be provided in the marketing materials describing the particular trial. Once your free trial ends, we (or our third-party payment processor) will begin billing your designated payment method on a recurring basis for your Subscription (plus any applicable taxes and other charges) for as long as your Subscription continues, unless you cancel your Subscription prior to the end of your free trial. Instructions for canceling your Subscription are described in the sections above. To avoid any charges, you must cancel your Subscription before the end of your free trial period. Before charging you at the end of the your free trial period, we will notify you of the applicable fees.
Dominique | Finland
Ionic, Aria, Flyer, TrendWeight | Windows 7, OS X 10.13.5 | Motorola Moto G6 (Android 9), iPad Air (iOS 12.4.4)
Take a look at the Fitbit help site for further assistance and information.