steps counter

[jessfs]

My Fitbit alerts me when I need to get moving, however if I am unable to move as I am stuck at my desk I still get alerts saying that I smashed it even though I haven't moved. Also if I do move I count the steps in my head and it will tell will I have smashed it etc when I know I haven't done enough steps. I haven't had it long and am wandering if  it is faulty.?

[LedMatrix]

I reduced the sensitivity on mine to help with that. And also started wearing on my non-dominate hand.

[jessfs]

Ok thank you I'll give that a try.

[JenniferinFL]

I don't have anything really helpful to add. I was just curious what device you have. I have the Blaze and if I'm carrying an object, it doesn't count my steps. If I'm pushing a cart or stroller it doesn't count my steps. It doesn't count vacuuming. It doesn't count when I'm wiping down counters. If I have to sit and type for an hour, it doesn't count a single step. I was drumming and it didn't count that either.

I'm glad it doesn't count most of those thing, but, it seriously undercounts me sometimes. I find myself carrying things one-handed so the Blaze will still count some steps. LOL 

[jessfs]

Hi, I have a charge 2. Below is the response I got from the help team.

Fitbit trackers have a finely tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running.  With a wristband tracker when working at a desk (as in your case), cooking, or doing other arm movements, a tracker on your wrist can pick up some extra steps if it thinks you're walking. Many of these situations—such as working or cooking—do include a few steps in-between stationary periods so the tracker tries to give you credit for those steps. For the vast majority of customers, the amount of stray steps accumulated is negligible when compared to the entire day. For a more technical explanation, see How does my tracker count steps?

Jessica, the reason you see a lot of steps tracked is because you hand is moving the fast enough for your Charge 2 to detect the movement and record it as a step. Even though it isn't the best solution, you can negate extra steps and floors by logging a driving activity on your activity log. To do so:

1. Sign in to your account at https://www.fitbit.com. You will need a browser on your phone or a PC (not the app). 
2. At the top of the screen click Log > Activity.
3. Find the data you want to negate by selecting a date range.
4. In the activity menu, type in "Driving" and enter the duration and start time.
5. Click Log Activity. Your steps, floors, and calories burned will decrease for the time period you specified.

[jessfs]

Hi, I have a charge 2. Below is the response I got from the help team.

Fitbit trackers have a finely tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running.  With a wristband tracker when working at a desk (as in your case), cooking, or doing other arm movements, a tracker on your wrist can pick up some extra steps if it thinks you're walking. Many of these situations—such as working or cooking—do include a few steps in-between stationary periods so the tracker tries to give you credit for those steps. For the vast majority of customers, the amount of stray steps accumulated is negligible when compared to the entire day.

Jessica, the reason you see a lot of steps tracked is because you hand is moving the fast enough for your Charge 2 to detect the movement and record it as a step. Even though it isn't the best solution, you can negate extra steps and floors by logging a driving activity on your activity log. To do so:

1. Sign in to your account at https://www.fitbit.com. You will need a browser on your phone or a PC (not the app). 
2. At the top of the screen click Log > Activity.
3. Find the data you want to negate by selecting a date range.
4. In the activity menu, type in "Driving" and enter the duration and start time.
5. Click Log Activity. Your steps, floors, and calories burned will decrease for the time period you specified.