Food input on phone is not showing up on computer app or website

[RFordx]

Hello,

I have been entering my food intake on my phone and it is tallying it up fine but when I open up the Fitbit app on my computer or open the Fitbit website, it is not showing the food that I have entered on the phone. This stopped on May 10th. Is there a fix for this? Prior to May 10th the 3 devices/apps were all synced together. 

Thank you, 

John

[egon5910]

I am having the same issue.  I can log food on the website through a computer and the phone will record it/show the same.  But if I input food via the app on my phone, it will not show up on the website/computer.

The only way to ensure it is the same is to double log things when I am not at a computer.  Started around May 10th or so (as above poster mentioned).

[PFTH]

I only restarted recording food on 6/1/2022. Entries from both computer and phone matched thru 6/4/2022. 6/5/2022 data all entered from phone; none appeared on website. This AM entered an item on website. It did not show on phone. 

[PFTH]

I did an online chat with Fitbit today. They suggested the following (but see caution below before starting)... Log out of fitbit app. Remove tile for food tracking. Log on to app and re-add tile.     Tracking on both seems to be working now. 

CAUTION: Make note of what you are missing from the website cause anything that did not already sync will be gone when you log back in. I was only missing data from yesterday and was able to remember and re-enter MOST of what I had there before.