Inspire 2 not tracking heart rate and other stats

[Kimbop87]

At first my device recorded steps, heartbeat,  target heartbeats reached,  etc. Now it is only recording steps. Also no flashing lights on backside when I remove device. Device is at full charge.  I bought it on Amazon and I am about to start a return. 

Moderator Edit: Clarified subject

[JohnnyRow · Accepted solution]

Inspire has a setting to wear on a clip rather on wrist.  In that mode, heart rate is turned off.  Maybe you accidentally switched to clip mode.

Press both side buttons for a few seconds to bring up Quick Settings screen.  Look for On Wrist / On Clip setting and make sure it is set for on wrist.

[Kimbop87]

Thank you.  Somehow my device was in clip mode.

[JohnnyRow]

Those Quick Settings seem to get changed by mistake fairly often, including 'Screen Wake' which affects screen turning on with arm lift.

[Kimbop87]

The two weeks that I have owned my Fitbit have been crazy busy. Hopefully this week I'll have time to review the owner's manual. 

[CanadianKaren]

Awesome!  It worked!  Thanks so much!  

[JLNFW]

Thanks for the info about the On/Off Wrist function. I set the wrist function to ON and  the green light turned back on and the Heartbeat functionality is now restored.  Thank You!!

[Mynameisinuse]

Thanks! This helped!