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Inspire 2 won't sync since firmware update 10/2022

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‎10-20-2022 02:30 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

‎10-20-2022 02:30 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

My Inspire 2 will not sync since the firmware upgrade 10/2022. I have done the following without it fixing the issue;

 

Let me help you with this, and thank you for troubleshooting this issue. I would like that you retry some of the steps but in the following order:

 

  1. Go to your phone's Bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery-saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure Bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

 

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2 REPLIES 2

‎10-25-2022 00:50

‎10-25-2022 00:50

103 views and not one response from support, WTF!

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‎10-26-2022 04:55

In response to NumNums

‎10-26-2022 04:55

I remember chatting to support about this after confirming my suspicion that it's the firmware update just from seeing everyone's posts saying the same thing, and they still told me "there's no confirmed firmware issues at this moment in time". Going to chat them back to look into getting a new one, haven't been able to use for a month now.

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