App upgrade and my experience with support

[Cfeena]

I am so upset - my inspire 3 just stopped working, can’t scroll off the main clock face. Then I see there’s an update in my Fitbit phone app and think AHHA! This will solve it! Incorrect.

The button in the app won’t even work and I have tried every uninstall and reboot under the sun. I called customer service and the best they can do for my barely year old Fitbit, is give a 35% discount code. They take no responsibility to what’s going on that MANY community members are also experiencing. NOT A GOOD LOOK GOOGLE / FITBIT!

Moderator edit:  updated subject for clarity

[MarreFitbit]

Hi there, @Cfeena. It's nice to see you around the Fitbit Community Forums. Thanks for your time in troubleshooting the issue with your Inspire 3 before posting here. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

As you mentioned, I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!

[Cfeena]

Hi Marre

Support had no answers as to why this is happening to many people as of late, and we’re all then just “forced” to buy a new Fitbit. There are other posts similar to mine that I found when trying to troubleshoot and understand why both devices stopped working suddenly. It’s frustrating.