Fitbit App shows gray screen

[Snevets]

When I go into the App and select the Steps - so I can see a history of my steps achievement - nothing happens, it just sits there spinning, with a grey screen. 

I've selected the different tabs - Day, Week, Month etc. - to see if anything will show, but nothing... just spins!

Any help would be much appreciated please, as this is another problem that unfortunately seems to riddle the Inspire 3!

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @Snevets and welcome to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing this situation. I want to inform that our team is aware of this issue and working on a fix. 

I understand your feelings about this situation, and this is definitely not the experience we want for our customers.

This one time exception workaround worked for some customers: you may need to try uninstalling and reinstalling the application to see the desired results. It's worth a try.

There should be no loss of information as long as you sync your device beforehand.

Please remember to:

• Logout.
• Uninstall.
• Reinstall.
• Login.
  
  All your feedback is more than welcome and useful for our developers.

After that, please verify if your Inspire 3 firmware is up-to-date. To do so, please read and follow the steps shown here: How do I update my Fitbit device?

[Snevets]

Hi,

Thank You, that is very kind!

Thank You for your understanding - and suggested steps - I do appreciate it. It is good to know you are aware of the issue!
I have tried the steps you provided and I'm pleased to say it worked! Hopefully this won't happen again, as I really don't want to have to reinstall the App 'all the time'!

Beyond that, it came up about an hour ago that there was an update for my Fitbit - which I of course started - however, it just stopped and said it couldn't be completed and try again later... However, the option to Update is now gone! What do I do please? 

Thank You.