Battery broken won’t hold a charge

[ugoor]

I set my Fitbit inspire 3 to charge last night and forgot about it till just now. Firmly on the charger and sitting at 30% charged

[MarioSFitbit]

Hi @ugoor and warm welcome to the forums. 

Thank you for your message. I'm sorry to hear about this issue with your Inspire 3 battery. 

Please try the following troubleshooting steps: 

• Restart your Inspire 3: How do I restart my Fitbit device?
• Verify the solutions explained here: Why isn't my Fitbit device's battery charging?

[CassMack]

I am having the same issue. I have done all the troubleshooting measures multiple times. Is there anything else that can be done?

[MarioSFitbit]

Hi @CassMack and welcome back to the forums. 

I'm sorry to hear that you are experiencing the same issue. Thank you for all the troubleshooting steps you tried. 

Could you please confirm if you received a notification to update your phone's operating system? For more information, refer to Check & update your Android version or Update your iPhone or iPad.

[CassMack]

Yes, my phone has been updated. The fitbit is still not responsive or updating.

[MarioSFitbit]

Hi @CassMack and welcome back to the community. 

Thank you for your message and for the additional information provided. Since you have performed all the recommended troubleshooting steps, I suggest you to contact support, since they have the proper tools in order to find your options. To do so, please follow the link (in step 3 you can choose the contact option that suits you best). Contact Us.