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Can't connect my phone to Inspire 3

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‎12-08-2023 13:07

‎12-08-2023 13:07

Hey,so my Inspire 3 was working perfectly,but it was connected to a phone that is now not working,so Bluetooth  cannot be disabled.I tried connecting it to my tablet and it almost worked,the inspire 3 was found,i entered the four digit code,and there it was.First it said it was taking longer than usual and then gave me an error i did everything that the app suggested several times.My question is can you log into my fitbit profile and dissconnect the phone and the watch?Any help would be appreciated.

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‎12-09-2023 10:04

‎12-09-2023 10:04

Hi, @NeLLiYANKOVA345 , unfortunately no one can do that for you.  However, if the old phone doesn’t have power or is out of range, the old phone’s Bluetooth will not be interfering with a new connection.

I would recommend moving the old phone out of range and then giving your Fitbit a restart - instructions are here - and immediately after restarting try the set up again.  Hopefully it will work then.

Good luck and let us know how it goes.  Welcome to the Community Forums!

Sense, Charge 5, Inspire 2; iOS and Android

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