Can't set up my Inspire 3 with my iPhone 13 anymore

[djanik123]

My Inspire 3 was having problems syncing with the FitBit app on iPhone 13. I followed all trouble shoot instructions with no success. The final option was to forget my Inspire 3 device from my phone and re pair it. Now, when I try to pair it to my phone, I get the 4 digit code on the device, type it into the app, and I get a giant "x" saying "try again". How can I solve this issue? My device is just a couple months old.

Details:

• iPhone 13
• Updated to latest software iOS 16.4.1
• Inspire 3 above 90% charge
• Have uninstalled and reinstalled the app
• Have turned bluetooth on and off several times
• Have restarted iPhone several times
• Have restarted Inspire 3 several times

What else can I do or is my Inspire 3 dead?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @djanik123. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 3 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Inspire 3 from your phone's Bluetooth and Fitbit app (or make sure it's no longer showing up).
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 3.
• If there is no connection, restart your Inspire 3.
• Once your Inspire 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.