05-19-2023
15:04
- last edited on
05-27-2023
09:26
by
MarreFitbit
05-19-2023
15:04
- last edited on
05-27-2023
09:26
by
MarreFitbit
I have a Versa 4 and because it was refusing to map my workouts, we ordered an Inspire 3 that I want to add to the same account for when I'm exercising. My wife had thought she read that this was possible, but now that the new device has arrived every time I attempt to add it to my account in the app it says it will replace my Versa 4.
Can someone please help me add a SECOND NOT REPLACEMENT device? Thank you!
Moderator Edit: Clarified subject
05-19-2023 16:53
05-19-2023 16:53
Hi @Tevalaur you can't have two Fitbit devices that use the Fitbit Gallery on one account. If you really need to have both devices, you'll have to swap them out each time in order to have them add history to your account.
05-19-2023 16:56
05-19-2023 16:56
You can learn more in this article - click to read.
05-19-2023 16:59
05-19-2023 16:59
Which devices do not use the Fitbit Gallery? Is there information on this available somewhere?
05-19-2023 20:31
05-19-2023 20:31
@Tevalaur it would seem those devices not on the list. This is from the article I linked above:
"You can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge series, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time."
Honestly doesn't leave many that don't use the Gallery. Most of those not using the Gallery are discontinued or quite old.