Can't use 'Exercise focus' without having 'DND' turn on - Inspire 3

[carmelomaf]

Hello,

I don't understand why I cannot have Exercisefocus 'On' without having DND ON.

I need to activate DND in order to be able to activate Exercisefocus which makes no sense.

do you have the same problem? I remember for the Luxe was not the case.

regards

Carmelo 

Moderator Edit: Clarified subject

[carmelomaf]

nobody with same problem?

[LZeeW]

@carmelomaf   I think the Inspire 3 is too new for other users to have enough experience.  I wish I could help you, but I don’t own one.

[YojanaFitbit]

Hi there, @carmelomaf. It's nice to see you in the Fitbit Community Forums. @LZeeW Thanks for jumping in.

Thanks for sharing this information with us. I really appreciate the steps you've tried prior to contact us. Please try the following:

1. Restart your Fitbit.
2. Turn on 'Exercise Focus'.
3. Sync your Fitbit Inspire 3.

Hope this helps.

[SoulHound]

I have the same issue as @carmelomaf 

I searched the web and finally found this issue. This doesn’t seem to be a bug for the luxe according to a youtube tutorial that I watched

im also NOT able to turn on Exercise focus. At first I didn’t know why. Then I was able to turn it on only when DND is ACTIVE

I already tried restarting and syncing but the issue persists. 

Im using Inspire 3 as well. Please fix the issue with an update. 

[carmelomaf]

thanks a lot for sharing same problem as well.

I ordered a second one that has the same problem. It seems to be a bug that has to be updated.

I ask the fitbit moderator to avoid to put always the same possible solution.

I think people are not stupid...restart solution we try automatically always.

regards

carmelo

[SoulHound]

I agree. “Have you tried turning off and on” won’t work here 🙂

I bought 2 pcs of inspire 3. Both have the same issue. Not really a deal breaker for me but it would really be nice to have this fixed

@YojanaFitbit please relay the issue to the developers. Hopefull we can have this prioritized. Thank you

[PawelRski]

Same here. Looks like a bug it the software. Or, is it designed so you focus on excercise and nothing disturb you?
I'd rather have an option to use it with or without DND..

[YojanaFitbit]

@carmelomaf @SoulHound and @PawelRski Thanks for confirming this information. I'll update this thread as soon as I get more details about your inquiry.

We really appreciate your comments. See you around.

[YosemiteEagle]

Noting it's 2+ months since the OP and no resolution in hand. "Exercise Focus" is a great idea, and is a setting I would definitely use. Sure, before I exercise I can turn on DND, but I frequently forget to turn it off until quite some time after I'm done exercising. I hope this bug gets resolved soon! 

[SunsetRunner]

I just picked up an inspire 3 yesterday and noticed this issue as well.  Coming from the charge 5 which uses a similar UI the behavior of this feature is inconsistent.

[YosemiteEagle]

Firmware update a few days ago did not fix this issue.  Exercise Focus cannot be turned on unless DND is turned on first, defeating the purpose.

[PawelRski]

I keep turning on - always on - in settings, but that's not the way it should be. We did raised the issue, that wasn't the case on other devices. It's a shame that no one seems to listen. 

[SoulHound]

That's true. Is this the norm with FitBit? Might as well switch to Apple Watch then

[YojanaFitbit · Accepted solution]

Hi everyone.

Thanks for keep adding your comments about this feature. I've escalated this situation to our team so they can identify a solution as soon as possible. I'm sorry for this inconvenience and once I have more details from them, I'll update this thread. Your patience is greatly appreciated.

[DariusB]

At first I thought that this behavior it’s an error, but now it seems quite logical to me.

Exercise focus can be activated only in DND mode so you can still feel the vibration FOR your exercise notification ( laps, hearth rate zones..). It’s only in DND because that’s the point, only the exercise app can Disturb you.

[JayTee085]

Same problem. Not fixed.

[SoulHound]

I don't think this will ever get fixed, unfortunately. I already bought an apple watch and I use it with my fitbit. Apple's good with updating their software, for better or worse