help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot reset activity hours after Daylight Savings time change

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2025 19:47 - edited ‎03-10-2025 09:20

‎03-09-2025 19:47 - edited ‎03-10-2025 09:20

This has happened again. It happened the last time the time changed. Last time, the problem resolved in a day, but there were signs that it was being worked on. I have not seen the same signs this time. No matter what time I try to set, the app just chooses its own hours.

UPDATE 3/10/25: it corrected by morning the day after the time switch.

Best Answer
0 Votes
4 REPLIES 4

‎03-12-2025 11:09 - edited ‎03-12-2025 11:10

‎03-12-2025 11:09 - edited ‎03-12-2025 11:10

Hi there @Ddonna!

It's great to see you here!

Thank you so much for letting us know that it wasn't possible to reset the hour after Daylight Savings time changed and for updating us about this situation.

We have noticed that this takes a few days for it to get corrected by itself. 

If the situation reappears I suggest you try to do the following:

  1. From the Today tab in the Fitbit app, tap your profile picture > Fitbit settings.
  2. In the App Settings section, tap Date, time & units.
  3. Tap > Time Zone.
  4. Turn off the Set Automatically option and choose the correct time zone.
  5. Sync your Fitbit device.
  6. If the time is still incorrect, log out of the Fitbit app, and then log back in before syncing again.
Best Answer

‎03-12-2025 13:12

In response to FatimaFitbit

‎03-12-2025 13:12

@FatimaFitbit thanks for replying. I hope that Fitbit has the technology to prevent this problem from recurring the next time there is a time change. It is possible, I am sure. The user should not have to jump hoops to use the app. Some people who use this app are elderly. And some are disabled. I am both and hope to see this bug resolved.

Best Answer

‎03-30-2025 14:24

In response to Ddonna

‎03-30-2025 14:24

I’ve got the same problem today. British Summer Time began during last night. It didn’t stop at shifting one hour either! It refuses repeatedly to accept anything but 15:00 to 21:00 BST - I want 12:00 to 18:00. 

 

Best Answer

‎03-30-2025 14:52

In response to TrishFowlie

‎03-30-2025 14:52

@TrishFowlie  I know how frustrating it is. But the good news is that it seems to resolve in 24 hours. I think the data will still be recorded based on your original hours setting when it resets itself. So my advice is just to ignore it and do as you usually do. Hopefully, they will fix this problem before the next time change.

Best Answer