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Cannot set up my Inspire 3 after a factory reset

‎05-07-2025 15:26 - last edited on ‎05-08-2025 06:26 by Fitbit Moderator

‎05-07-2025 15:26 - last edited on ‎05-08-2025 06:26 by Fitbit Moderator

After trying it says "Something went wrong An error occurred. Please try again"

- Phone: google pixel 3a
- Text on fitbit: 2024 - 10 - 10
- App version: 4.42.1 (110285696)
- tried with wifi on, then wifi off and only cellular.
- Restarted the phone between attempts. Tried at least 6 times. Phone always charging.
- fitbit always charging
- tried turning the bluetooth off for 10 seconds and waiting and turning back on.
- tried uninstall the app and reinstalling
- I have factory reset my fitbit before and re-setup it up before.

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‎05-08-2025 06:37

‎05-08-2025 06:37

Hi there, @ioyutfghjlkbn. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is not pairing anymore. I understand your concern, I will do my best to help you with this!

To better assist you, please make sure you've tried and followed all troubleshooting steps provided here Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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