Charger wont stay connected

[Faizan1508]

I am a long apple watch user and have been using mi bands in the past. Today I got my first fitbit. 

The charger does not even stay connected. The first fitbit product I got and it turned out to be faulty. Has anybody else had issues connecting the usb charger?

[Odyssey13]

Hi @Faizan1508  have you read the information on how to charge? Click to see it. You have to be sure that the top part of the charger goes in first, then lower the rest until it clicks. I recently got the Inspire 3 myself and that's how I position it to work.

[Faizan1508]

Thanks for the reply. Yes I did it that way but it still pops out. 

[Odyssey13]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options