Charging cable keeps snapping off my new Inspire 3

[Oren10]

I just got the FitBit Inspire 3, and charging it is difficult because the charger keeps snapping off. It has two plastic bits that are supposed to snap into the watch, but they barely hold on and easily disconnect. Even laying the watch on a surface to let it charge is difficult because when it touches the desk the charger often snaps off. I'm afraid to breathe near it. Is this everyone's experience, or is it just my charger?

Moderator Edit: Clarified subject

[YojanaFitbit · Accepted solution]

Hi there, @Oren10. Welcome to the Fitbit Community Forums. 

Thanks for reporting this issues with the charging cable of your Inspire 3. Please check these instructions on how to charge your Inspire 3 and if this is not what you're experiencing, please let me know to see what is the next step for you.

Hope this issue gets resolved soon.

[Steven.C]

I have the same problem with 1 of 2 charging cables of our two Inspire 3 set up this Xmas. Can I have only a cable replaced or do I need to send the entire Inspire 3 unit back to Amazon?

Chatting with customer support resulted in receiving a replacement cable directly. All thumbs up.

Moderator Edit: Merged posts.

[Oren10]

Hi Yojana,

My problem was not resolved; it's still very difficult for me to charge the FitBit. The problem isn't with its ability to charge, it's with the charging cable itself. I see that Steven.C got his cable replaced; I need that too. Who do I contact?

UPDATE: FitBit have sent me a replacement cable and it's working well. Thank you!

[Baltoscott]

@Oren10 -- contact fitbit support. for a cable replacement. 

Mine connects fine, I just make sure the pin connections are correctly lined up and then start inserting one of the plastic bits into one side of the pebble and then the other on the other side. Also, because I like to have backups, I bought a set of two third-party inspire 3 charging cables. One is identical to the short charging cable you get with the device and the other is longer. Both work fine. Not a bad investment for a few bucks.

An aside. I also have an Inspire 2, and the charging cable looks just like the Inspire 3 cable. Sadly, the older cable doesn't fit the third generation inspire. (Same with older bands). So if you do buy some third party cables make sure they are designed for your Inspire 3 and not an older version.