help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Oops. Looks like there's no internet connection" when trying to download a clock face on Inspire 3

Thursday - last edited yesterday by Fitbit Moderator

Thursday - last edited yesterday by Fitbit Moderator

About 2 days ago, the clock on my Inspire 3 stopped working. It displays (in a tiny font):

(the current time)
Clock error
Go to the fitbit app and try another clock.

In the Fitbit app, if I go to Watch Faces or Apps, it says "Oops, looks like there's no Intenet connection." I am generally connected to the internet, and I've tried both wifi and mobile data in case it was an ISP-or-pihole-specific thing. If look at my DNS logs, it successfully looks up http://fitbitvestibuleshim-pa.googleapis.com/.

Watch Faces and Apps have worked in the past.

This coincides with a Pixel update to Android 16 that I downloaded at about that time (I have a Pixel 8), so it might be related?

What a world we live in, when a watch can crash...

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

yesterday

yesterday

Hi there, @WidjettyOne. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you cannot install a clock face on your Inspire 3. I understand your concern, I will do my best to help you with this!

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes