Connecting fitbit Inspire 3 to Fitbit App using a different phone to previously

[galed]

I connected my fitbit inspire 3 to a work phone, which i cannot use any longer, and had to hand into the company. I am now trying to connect my fitbit to a different phone and it fails. I didn;t removed the connection to my old work phone, which I don;t have access to. What can I do?

[MarkMM]

@galed Hi. It doesn't matter that you didn't disconnect from the old phone. I have the app on 5 phones currently. How is it failing? You downloaded the app and signed on to it with the same log on as the old one?

[galed]

Many thanks for your feedback, Mark.
Yes, I downloaded the app and signed onto it using the same login as the
old one

O shall give it another go ...

David

[JuanFitbit]

@MarkMM , Thank you for sharing your experiences. 

@galed , A warm welcome to the Community! Thank you for your message. 
As our friend MarkMM mentioned, changing phones should not be an issue. But it can affect some features,when both or more phones connected are near the Fitbit device (eg syncing, notifications, etc) . 

If you are still having difficulties try these steps, some you have already done, but the order is important:

• Restart your Inspire 3.
• Please on the phone, go to Settings>Bluetooth and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone's operating system version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn the Bluetooth on again, but DO NOT try to connect to the tracker from there.

Try to sync the Inspire 3 again by swiping down the dashboard in the Fitbit app