It is shamefull how Fitbit and Google treat their customers. The same customers that pay for their products, that provide for their giant profits, that pay for your CEO's fourth European holiday.
I have had a series of Fitbit products during the past years, and each time I have tried to find a clockface that would show the date as DD/MM or DD/MMM, the way the entire world except three countries writes dates. Each time in vain, without succeeding. And I have noticed in the Fitbit Communities, that people have been asking for this natural feature for at least five years.
But Fitbit / Google completely disrespects these suggestions / questions / expectations from their customer base, replying them with "We may consider thinking about it". Fitbit / Google just thinks about the money for their products that has been collected, so that primary target has been fulfilled, but customer satisfaction is a different cup of tea; customers are just a nuissance. I wouldn't be surprised if Customer Service department has been replaced by an algoritm, that replies each request with "We'll think about it". That 75% of the customers are stuck with an device that says 9th of October on 10th of September, is utterly irrelevant, the money is in.
Come on, Fitbit / Google, any decent computer programmer will fix that bug before his first morning coffee. Just say the word, and it will be fixed. You would earn so much more than money, you will regain respect for understanding user needs, for listening to user requests, for being an American company that understands that the world extends beyond the East and West coasts.
Please, give us DD/MM/YYYY.
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