Daylight savings completely messed up activity hours

[Lkwizzy]

How is it in 2024 Fitbit has not managed to figure out a way to update their app along with daylight savings? My hours right now are set from 12 PM to 8 PM on the East Coast and if I try to change it from 9 to 5 like the way they always are, they don’t stay so now my hours for the day, week and  whole month are completely messed up. I’m not sure why we have to go through this. Fitbit tell us what to do now and figure it out for the future and fix this so that we don’t have to deal with this again . 

[IvaJ]

I’ve tried setting west coast times,central time, eastern time and nothing saves correctly for hourly activity tracking!  I have had Fitbits for years and this has never happened.  Google has really done a great disservice to Fitbit name/product.  I’m one of the people who still hasn’t had their step streak restored and customer service is clueless - and I blame that on extremely poor management and communication to their teams.  

[bjready1]

Same issues… so frustrating!

[SunsetRunner]

Same issue here. When I tried to change the hours they wouldn’t stay, and now the app won’t open at all. It opens for a millisecond then crashes. I’ve done all the usual trouble shooting and nothing is working. It was fine yesterday. 

[FBbites]

I agree with the numerous complaints on the hourly activity programming bug and Fitbit’s negligence or ineptitude. This was an issue last spring as well.

[__kelly]

Same! It now won't stay open long enough for me to keep trying to change the hours. 😑

[nobregaa07]

Yes I keep trying to set for 7am to 3pm and it bumps up 3 hours. If I set it to 4am-12pm it sets me to 7-3 but then all my hour counts are off. Today it said I hit my count for the 2pm hour at 1:45pm 

[987walks]

Any idea how to fix it? Any reply from help or support?

[In.nae]

Looking at old issues, from November it sounds like it should return to normal tomorrow, but seriously Google…get your stuff together..this shouldn’t be something we have to deal with twice a year…and you already know about the issue!  Figure it out!  

[Kathybombino]

Charge 3

Mine did the same thing. After midnight after time change it corrected itself. 
problem now is active hour is only for 8 hours instead of the 9 it use to be. I can set the hours for 9-5 but when I go to view it says 9-4. What’s up with this? 
I’ll try today to keep up with my active hrs and see what happens. 

[kaef]

My Fitbit seems to have recovered after a good night's sleep.  I was able to set my Activity Hours back to where I wanted them to be.  So far, so good.  I have used various FitBits since 2010, and this is the first time the time change did anything to one.

[Lkwizzy]

Same issue it now says 9-4 instead of 9-5🤦🏻‍:female_sign:

omg whyyyy. If anyone else has this issue let’s flood Fitbit customer support -calling is the best way!!! 

[Baltoscott]

I was also having problems resetting my active hours in the app. I was trying for 8-6, but they would not stay even after restarting. So yesterday I changed them on the website instead (click the activity tile on the dashboard, and then the gear icon when it appears to set your start and end times). I also restarted my iPhone. The app on the iPhone didn't sync with the times entered on the desktop yesterday, maybe because the day was already in effect, but it did update today and appears to behave normally now. I can even update on the iPhone app now.

Hope that helps for those of you who are still having problems.

[Pmonroefnp]

I agree it's frustrating, should be good tomorrow was 2 days ago and I am back to daylight savings. Problem is the area I live doesn't do it. I also looked at their "countries" and there are none except Canada in my time zone. I live in the Caribbean.  Very frustrating.