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Display is failing on my Inspire 3

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‎06-05-2023 02:04 - last edited on ‎06-05-2023 08:59 by Fitbit Moderator

‎06-05-2023 02:04 - last edited on ‎06-05-2023 08:59 by Fitbit Moderator

About month ago the display started to glitch - at first the information faded a bit, then nothing was seen when swiping to other options/screens, and sometimes was everything OK ...

... but now only some lines are shown on display, restart device and new face installation has not helped

The device looks like working properly (steps, reminders, etc.) except the display, and the posibility to set anything on the device.

What to do? Any help?

 

Moderator edit: clarified subject.

 

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‎06-05-2023 03:05

‎06-05-2023 03:05

Welcome back to the Fitbit community, @V.P.!

Sad to hear that you're having issues with your Inspire 3. From what you've described I'd assume your device is defective. As even restarting didn't fix this issue, please contact Fitbit support for further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎06-06-2023 12:59

In response to Talahthas

‎06-06-2023 12:59

Hi @V.P. It's good to see you around the community.

Thanks for the details regarding your Inspire 3.

Thanks @Talahthas  for participating.

@V.P. I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

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