Distance accuracy

[Elli_case]

I’ve had my inspire 3 for almost a year now and even from the beginning it doesn’t track my miles properly. I’m not sure what it is. I ran 2.5 miles before it said I ran 1. I did the google search messed with the settings and contacted the Fitbit help thing and nothing seems to be working. I think it’s just broken.☹️ anyone els had this problem? If so what did you do to fix it if you could?

Moderator edit: Clarified Subject

[DavidFitbit]

Hi @Elli_case, welcome to the Fitbit Community! It's great to have you here!

Let me help you with the accuracy of your Inspire 3.

There are certain aspects that can affect the accuracy of your device. This being said, confirm the following are the settings you have interacted with:

• Your wrist settings
• Your height 

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average.

For more details, see How accurate are Fitbit devices?

[Elli_case]

I updated the night, weight, and stride length but it doesn’t to have worked? Thank you for the help!