Doubts about Inspire 3 charger

[AmandaRNO]

My Inspire 3 charger doesn’t look compatible with the device. I think I Was sent the wrong charger. The magnets push apart. It doesn’t look like the picture of the charger either nor does it reflect the directions from the manual.

Moderator Edit: Clarified subject

[Heather-S]

@AmandaRNO The Inspire 3 has not been released yet. Do you have the Inspire 2 or the original Inspire?

[AmandaRNO]

No it’s orange inspire 3. I’m have the box. Not sure if it is because I preordered.

[Heather-S]

@AmandaRNO Well if you were sent the Inspire 3 and the charger is wrong, you should reach out to Customer Support about your order. There's nothing we can really do here to solve that issue. Congrats on getting your device early.

[AmandaRNO · Accepted solution]

I spoke to them. It was my mistake  and the issue has been resolved! Thanks!

[Buttenstein]

Hi there

I am having the exact same issue with the orange Inspire 3 i just got today and it's driving me nuts. Mind telling me what the issue was?

[YojanaFitbit]

Hi there, @Buttenstein. Welcome to the Community Forums. @AmandaRNO I'm glad this issue was resolved for you. @Heather-S Your help is always greatly appreciated.

Thanks for reporting what you've experience with your Inspire 3 charger. I understand where you're coming from.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. We really appreciate the time you took to troubleshoot your Fitbit.

See you around.