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Feedback about Inspire 3

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‎09-25-2022 09:40 - last edited on ‎09-25-2022 19:53 by Moderator Alum

‎09-25-2022 09:40 - last edited on ‎09-25-2022 19:53 by Moderator Alum

I recently got a new Fitbit, Inspire 3. I had the Flex before and used it for hiking and swimming.

The Inspire is not user friendly and I am frustrated with it. The side buttons do not work to turn on and tapping it doesn't always work either. The water lock is also difficult to work.  I have spent hours trying to figure this out. Which Fitbit s more like my Flex and is waterproof. I would like to return this.

 

Moderator Edit: Clarified subject

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‎09-26-2022 03:43

‎09-26-2022 03:43

Hello @Barbn6 and welcome to the Community.  I'm sorry, but Fitbit no longer makes trackers with the simplicity of the Flex/Flex 2.  If you bought your Inspire 3 from Fitbit, please contact Support for return authorization.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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3 REPLIES 3

‎09-26-2022 03:43

‎09-26-2022 03:43

Hello @Barbn6 and welcome to the Community.  I'm sorry, but Fitbit no longer makes trackers with the simplicity of the Flex/Flex 2.  If you bought your Inspire 3 from Fitbit, please contact Support for return authorization.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-26-2022 15:38

In response to LZeeW

‎09-26-2022 15:38

I have tried your support team for authorization to return Inspire 3 but no
luck there either It keeps asking me to authenticate myself. Please send
me via email the information

Barb Nielsen
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‎09-30-2022 10:19

In response to Barbn6

‎09-30-2022 10:19

 @Barbn6 Thanks for getting back to us with this information. Our team has contacted you via email to give you a hand with this. 

 

Thank you for sharing your feedback with us.

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