Fit Bit Inspire 3 not tracking water or weight

[LeahJW]

Starting on March 4th, 2024, I noticed my Fitbit was not tracking the daily weights that I logged, as well as the water not showing up on the home screen. I tried all usual trouble shooting, including disconnecting from Bluetooth and making sure the app was up to date. Nothing worked. I contacted customer service who told me they were unable to find the account associated with the email I provided (I took a photo to prove that it was the correct email). Today I attempted to log out of the app then back in, and upon doing so, all of the weight and water data that I logged since March 3rd when the issues started were all lost. This is the 3rd Fitbit I've had. The first 2 had to be replaced due to them both malfunctioning within a year. I will never repurchase a Fitbit ever again. I just want them to either fix the issue and recover my lost data, or issue me a refund. The amount of people complaining and about issues is ridiculous.

[Julia_G]

Hi, @LeahJW welcome to the Community Forums.  The issue you have reported is definitely not an issue with your Inspire 3.  Your Inspire 3 cannot track weight or water!  These metrics are tracked entirely through the app so that is where your issue is.  There haven’t been other reports of this that I have seen, so it must have something to do with your app or app set up, and possibly your email address given what customer service said to you.

It’s difficult to get to the bottom of it without a bit more information.  When you logged out and logged back in again did you lose any other data (daily steps, etc) or was it just the weight and water?

When you logged back in again were the weight and water tiles visible on the Home Screen of your app?

[LeahJW]

The issue started randomly. I didn't update the app or anything. When I log my weight or water in the app it doesn't show up. As stated before I provided a photo to customer service proving that my email is the correct email associated with my account, so not being able to find it seems to be an issue on fitbits end.

I can see the weight and water tiles. So far those are the only two things that seemed to have been deleted after logging out and back into the app.

Get Outlook for Android<>

[Julia_G]

Hi, @LeahJW it looks like you are using Android.  I have just checked this on my Fitbit Android app (entered a weight for today, logged out of the app and logged back in again).  I am not experiencing this issue, so as I said it seems to be an issue with your app or set up.  I see you mention that you checked that your app was up to date.  Even so I would recommend deleting the app completely and then re-installing it, and logging back in, in case a bug has crept into your version of the app.  Let us know if that helps.