Fitbit App - No daily, weekly, monthly or yearly records available

[Megthedog]

My app records the daily steps & distance but when I come to look at the history, there isn’t any information in the daily, weekly, monthly or yearly records. It worked fine last week but nothing this week & this has never happened before

Moderator edit - updated subject for clarity 

[MarioSFitbit]

Hi @Megthedog and warm welcome to the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. As Community Moderator, I will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.  

[Apannie]

I am having the same issue with all of my tracking.  Super frustrating and I hope the Fitbit team can get this fixed soon. 

 

 

[Novemberleaf]

I’m also having the same issue since last week: I told Bluetooth to ‘forget device’, deleted app, re powered on iPhone, reinstalled app and and connected device. Still no step history. Also every time I go into the app it asks me to ‘Pair’ device. It’s really frustrating. I have an inspire 3, App version, Fitbit 4.41 (44135015), using it with iPhone 16, iOS 18.3.2. 

[MarioSFitbit]

Hi @Apannie and warm welcome to the forums ! @Novemberleaf nice to see you around. 

I appreciate your messages and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. I will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.  

Thank you for all the feedback given. 

[Novemberleaf]

Yes I deleted then reinstalled app - no success. 

[Apannie]

Yes, I have uninstalled and reinstalled the app, with no luck. 😢. I’m glad they are working on a fix.  I shall await good news…

[Eltjk]

Exact same problem. 

[Bobkgouc]

Having same problem. Started about a week ago. 

[Dennisthottle]

yes, I have reinstalled and still no progress

[MarioSFitbit]

Hi everyone, and welcome to our new members !

I appreciate your comments and feedback regarding this situation, and I'm very sorry you're having this problem.

Your feedback is very important. I'll be posting any updates on this matter as soon as I get news. 

Meanwhile, always verify that your firmware and Fitbit app are up-to-date. 

[AllyCh]

I am also having this issue with my inspire 3! Super frustrating. Feels like since things moved over to Google I’ve been having issues. Hope they can resolve this soon or time to switch to a new watch from a different brand.

[Bobkgouc]

It has always worked so well. I can only assume there was a change to the
coding and they didn't test it before it went out?? I am surprised and
concerned it is taking this long to put it back the way it was.

[Novemberleaf]

It is so frustrating @Bobkgouc - it’s been over 2 weeks now. 

[kerriwal]

I’m having the same problems 🙈 very annoying. Tried deleting and no changes 

[bkelly5795]

Exact same problem. - very frustrating!

[sintalejon16]

I have the same issue as well ever since the update beginning this year.  I could not see my past steps when I click the "step" tile.  Nothing is shown there.  I did all the necessary steps like pair/unpair, bluetooth, delete app and install again, and all that jazz...nothing worked!

I guess there is a bug!

It has been too long this problem, please fix it!  I have Inspire 3, version 20001.214.24, updated jan 16, 2025.

[Novemberleaf]

It has been far too long to fix this problem. I’ve just been browsing the Apple Store page. I don’t want to move to an Apple Watch but as my phone etc is Apple, and the service from Google is appalling, I’m seriously considering it. 

[Dennisthottle]

Finally took the time to reinstall and it works fine

[Novemberleaf]

Hello Mario

I have retried the uninstall / install process several times during the last couple of weeks. I have just retried again (based on Dennisthottle experience, see below) and it works! I then did the same for my husband and his works too!

So you might want to ask this community to retry it as I’m not sure if they see all these posts.