Fitbit App - No daily, weekly, monthly or yearly records available

[Megthedog]

My app records the daily steps & distance but when I come to look at the history, there isn’t any information in the daily, weekly, monthly or yearly records. It worked fine last week but nothing this week & this has never happened before

Moderator edit - updated subject for clarity 

[Novemberleaf]

just checking you saw my earlier post. 

I have retried the uninstall / install process several times during the last couple of weeks. I have just retried again (based on Dennisthottle experience, see below) and it works! I then did the same for my husband and his works too!

So you might want  to retry it. 

[MarioSFitbit]

Hi everyone and warm welcome to the new members ! 
I appreciate your messages and feedback about this situation regarding the no daily, weekly, monthly or yearly records available. 

I understand your feelings about this situation, and this is definitely not the experience we want for our customers. 

As @Novemberleaf explained (thank you so much for your message), you may need to try uninstalling and reinstalling the application again to see the desired results. It's worth a try. 

Please remember to: 

1. Logout. 
2. Uninstall.
3. Reinstall. 
4. Login. 

All your feedback is more than welcome and useful for our developers.

I'll be posting here any updates about this situation.