help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Inspire 3 double counting steps

‎04-17-2025 07:17 - last edited on ‎04-20-2025 10:10 by Fitbit Moderator

‎04-17-2025 07:17 - last edited on ‎04-20-2025 10:10 by Fitbit Moderator

I have recently upgraded to a Fitbit 3 - am finding that when I do a timed walk using the app the steps seem to be double counted I.e. the steps on the app are showing as much higher than on the device - does anybody know how to fix this please ?

 

Moderator edit - updated subject for clarity 

Best Answer
1 REPLY 1

‎04-20-2025 10:14

‎04-20-2025 10:14

Hi @ManOnAMission and welcome back to the forums.

Thank you for your message and I'm sorry to hear about this situation.

It seems you might have MobileTrack enabled.
MobileTrack uses your phone's sensors to count your steps. This is useful when you've left your Fitbit at home (for example, charging). Make sure MobileTrack isn't enabled. Steps recorded with your mobile phone may overwrite those recorded with your Inspire 3.
In the Fitbit app, tap the Devices icon (top left).
You'll then see the devices linked to your account.
If you see the Active Mobile Device (Smartphone) option, tap it and remove it from your account.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer
0 Votes