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Fitbit account - Stuck on "Check google acc info" step moving

‎11-11-2025 23:06 - last edited on ‎11-12-2025 07:33 by Fitbit Moderator

‎11-11-2025 23:06 - last edited on ‎11-12-2025 07:33 by Fitbit Moderator

Hello! After a solution to a annoyance.

Shifting my Fitbit account to Google. Followed all steps, Chose account :heavy_check_mark:. Once review and confirm your fit bit setup comes up it comes up with " Add personal info to your google acc", I checked and yep all good. 

What do I do now?? There is no obvious way to go "yep all correct" and go back to the next step. 

Thanks

Moderator edit: updated subject for clarity

 

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‎11-12-2025 05:49

‎11-12-2025 05:49

hi @Plantgal15236 Welcome to our great Community!

Thank you for all the troubleshooting steps you have tried until now by trying to mo your Fitbit Account to a Google Account.

Let me recommend you the following article where you can find the proper steps. How to move a Fitbit Account to a Google Account

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