Fitbit app is asking to turn on location services

[Oma32love]

Hi, my Fitbit is always asking me to allow location and so it doesn't sync properly.  I check my permissions and it is on.  I have uninstalled the app and reinstalled.  What else can I do?  It isn't recognizing that it is allowed.  Thanks for your help.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Oma32love. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Fitbit app is not recognizing that your location is already turned on. I understand your concern, I will do my best to help you with this!

Have you tried rebooting your mobile phone? I'd also recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

The location permission helps your Fitbit device sync with the Fitbit app on your phone and supports features like the Weather app, notifications, and GPS, depending on your device. Note: On Android 12.0+, you must have precise location turned on for connected (phone) GPS.

If you don't want to share your location, you can turn off the location permission for the Fitbit app on your phone.

If the Fitbit app prompted you to turn on location services and you denied the request, you have an extra step to complete after turning on location services. To tell the Fitbit app that it has permission to access locations, go to Settings > Apps > Fitbit > Permissions (the steps might vary depending on your phone).