Fitbit app is not showing my data accurately after the update

[LauraHL]

Last night my device couldn’t find a heart rate all night?  Really?  I did not have these problems previously. It was not until this last update that I began having issues. All my stats are incorrect. Exercise stats are wrong as well as sleep stats. Fix your issue or loose a customer. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LauraHL. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Inspire 3 is not syncing all your data accurately to the Fitbit app. I understand where your concern is coming from. I'll be glad to help you!

Are you still having issues with your data being properly transferred? If so, please try the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

Regarding your heart rate not being tracked, please see What factors can affect my heart-rate reading on my Fitbit device? and Why don't I see sleep stages today?

Hope that helps.