Fitbit inspire 3 won't connect to phone

[Job121]

My daughter hasn't synced her inspire 3 to her phone for 25 days. When we try and do it now it doesn't work

 We have:

Checked app and phone software is up to date

Restarted phone

Restarted fitbit

Deleted the the tracker as a device in the app

Uninstalled the app

Reinstalled the app and now when trying to add the device it gets stuck on connecting. I get as far as entering the 4 digit code off the fitbit into the app then it just gets stuck and says

Setup is taking longer than usual.

Device is only a few months old.

Can anyone help

[janethenag]

No help.  I just have the same problem. Now the phone isn't even detecting the Inspire 3 after I unpaired and tried to reinstall.   I don't even get the 4 digit code.  

[Bill_209]

Syncing the Inspire 3 device to the phone can be very problematic but, if you actually got to the point of entering the 4 digit code and it failed there, then I would suspect an issue with the Bluetooth module in the device.

Have you tried to start the setup process completely over yet?

• Uninstall app
• Restart phone
• If your phone shows that it is BT paired with the Inspire 3 device, unpaired it
• Put the Inspire 3 device into the charging cradle and push/hold both side buttons for at least 10 seconds to complete a Factory Reset of the device.  Doing this should display a Fitbit icon, with a message to install the app
• Reinstall the app
• Complete the setup of the device

[Job121]

ThanksI got it sorted in the end by disconnecting all other devices that were connected to the phone via blue toothSent from my Galaxy

[Bill_209]

Try the complete sequence above to see if that helps. 

The app has known issues with syncing to Fitbit devices, so it takes a few tries at times.

[Bill_209]

Interesting.  I seem to recall a post from one of the moderators with this suggestion, so there must be something to it.