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Inspire 3 not tracking my heart rate anymore

‎05-07-2026 02:47 - last edited on ‎05-07-2026 07:59 by Fitbit Moderator

‎05-07-2026 02:47 - last edited on ‎05-07-2026 07:59 by Fitbit Moderator

I just got an inspire 3, and it’s heart rate tracking is so off. It’s saying my resting heart lying in bed is 123, whereas Apple Watch is saying 64. I checked it manually and Apple Watch is correct. Yesterday I went for a walk, my Apple Watch said 150bpm, again correct, and Fitbit said 109bpm. I could feel my heart pounding so I know that was wrong again. Why is it not working properly? I’ve tried different strap tightness, wrist position etc and it’s still wrong 

IMG_6984.png

 

Moderator Edit: Clarified subject

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‎05-07-2026 08:02

‎05-07-2026 08:02

Hi there, @mazkj. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the image attached. I'm sorry to hear that your Inspire 3 is not tracking your heart rate accurately. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. 

Thanks in advance. 

Maria | Community Moderator, Fitbit


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