Food Calories not showing

[Movenalong]

I’ve been adding food intake and the information is not showing in the calorie count, it’s staying at zero

Moderator edit: clarified subject.

[bswpb]

Hmmm I’ll check for an update and see what happens!

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It worked! My nutrition showed up on my dashboard!

[Movenalong]

This has been an issue for me for about 2 weeks now, I enter my daily food intake and I have to refresh the app in order for it to register where as before it would just automatically update as I enter data.

On Saturday I upgraded to the Fitbit 6 and I’m having same issue with it as well.

[Gamatz]

Mine is staying at the number it was this morning but is not updating. If I go into detail mode, it shows it correct but hte main screen it stays below the calories that I have eaten. 

[Movenalong]

Yes, we have been having to log out or refresh and then it updates correctly 

[bswpb]

So frustrating!

[ExecCoord]

The first time I logged out of the phone app the intake calories worked. But since then they don't work and nothing makes them work. Still waiting...

[Movenalong]

I just updated to the 6 a few days ago and I’m still having to log out but it does update. Not sure at this point and I did respond back to the commenter and he hasn’t replied either

[Gamatz]

Not sure how to log out but I re installed the app and tried refresh. Doesn't fix it. 

[bswpb]

I’m not surprised. Mine is not working again!

[Movenalong]

Today I have now noticed that when I enter an item it will add it 3 times, I have to go in and delete the extra data. I’m thinking, hoping that they are attempting a fix and now this new issue is a result. 

i have now fingers and toes crossed that this will only be a temporary issue and a fix will be soon. 

[Movenalong]

I called their number 18776234997 followed que for support and reached a rep. She had me go into settings and do a couple of items and it fixed 1 concern but not the other. 

she had me do a couple of more setting changes and then sent me an email with my support number and asked me to send pics of my log before, during and after to show issue and will be sending it to the next level for review. They didn’t ask for money and she said I would get follow ups via email

[Gamatz]

keep us posted. I talked to their chat and they said this is a known issue. What things in settings did they have you change, if you remember? 

[Movenalong]

I have iPhone they had me go into settings, general and then to iPhone storage and look for Fitbit and then do Offload App and then after a second or two it asked to reinstall app. It fixed the issue with multiple scan of item but not the calorie/ food tracker side. She had me take several screen shots of my input process before, during and after and she was sending it to the higher level of tech support. The email address she sent was from google had a case number and other info and she said that I would get further contact via email 

[DakineGrrl]

This issue just popped up for me today. I guess it's asking too much for a Fitbit rep to actually pop into this thread and offer either an update or at least a confirmation that they're working on it.

[Markc1345]

Having the same issue this morning. This happened back in December and took them a week or more to recognize it's a bug problem. Hopefully they'll fix it quickly this time.

[Movenalong]

I have stepped on the gas pedal this morning so hopefully they will have a resolution soon and I can share. I have an authentic email from Fitbit Team with my issue and it is now documented and I was told after routine troubleshooting it has been escalated to the next level so we will wait on further action. 

i appreciate everyone who is contributing to this thread as it does help the Fitbit Team and community in getting these glitches resolved. We are working with complex technology and sometimes there isn’t instant gratification it’s work in progress

[DakineGrrl]

Thank you for keeping us informed.

For me, it's not so much seeking instant gratification as it is seeking acknowledgment from a company that it's service isn't working properly. All too often there's a glitch in the matrix and when we report it, we're routed to technical support where we're made to run down the gauntlet of basic troubleshooting techniques, although the company is well aware there's a problem that it is not willing to communicate to it subscribers. I recently went through that with a security service company and subsequently canceled my subscription due to their lack of transparency. Sometime a simple acknowledgment and a "we're working on it " is enough to satisfy many of us until the problem is resolved.

[Movenalong]

I get all that 100%, I spent 33 years in Municipal Government and have always tried to be aware of both sides of the fence. The staff is only as good as their leaders so I don’t pass blame to quickly I like to read the room and see what’s happening. 

The support staff we are working with only know what they are told or have to work with what they are given so I show patience as if you blow up or are working against the person who is trying their best to help without much back support it usually makes things worse. This is an inconvenience for us in the moment but it will get a resolution at some point I’m sure.

[bswpb]

I’ll have to give it a try. Today’s joy is I add something and it was there and disappeared! I didn’t sleep very this 4 times! Interestingly enough my breakfast calories are showing on my dashboard!

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Seems so!

[bswpb]

That’s true. It’s a terrible way to solve problems!