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Forced to reset my data to get Fitbit to sync again

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‎09-01-2024 18:00

‎09-01-2024 18:00

After 4 days of being unable to sync and following the troubleshooting steps on this forum I was forced to reset my user data losing the final days of the month so crucial for the premium sleep report.

very annoyed.

but the fitbit will sync again.

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2 REPLIES 2

‎09-02-2024 06:02

‎09-02-2024 06:02

Hi, @Gnosh, welcome to the community, I trust you will not find yourself in the same position again. If you do your first step will be to restart your Inspire 3, provided you do not use the factory reset you will not lose your data.

How do I restart my Fitbit device? - Fitbit Help Center describes the process. 

If you have difficulty syncing refer to this article Why won't my Fitbit device sync? - Fitbit Help Center 

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎09-02-2024 10:48

In response to Gr4ndp4

‎09-02-2024 10:48

I restarted the Fitbit multiple times over several days of troubleshooting.

I turned blue tooth on and off. Restarted the phone. Force quit the app.
Uninstalled, reinstalled. I followed all the troubleshooting steps. The
device would not sync until I reset the data. Had I tried resetting the
data on the first day I would not have lost 4 days of data. -G
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