HR function

[LizDiprose]

I have tried everything to try and get my HR function working , switched the setting on and off, restarted several times, checked for updates etc, but the resting heart rate is stuck at 73 and doesn’t move and nothing is syncing, see screen shot below any suggestion. It used to work fine?  

 

[JuanFitbit]

@LizDiprose , A warm welcome to the Community! Thank you for your efforts and for the screenshot attached. 

Please follow these steps, some of which you have already done, but the order is important:

• Restart  your Inspire 3.
• Please on mobile device, go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.
• Go on the app. From here, try setting up the tracker as a new device.
  
  Should you have any other Fitbit paired to you account please remove it and let the Inspire 3 sync it's measurements for at least 3 days before you add the other Fitbit back to your account. 

[LizDiprose]

Thanks for the email. I followed your instruction step by step in the correct order. Unfortunately this has made no difference, I have the same problem.

Any other suggestions?

Regards


Liz Diprose

[JuanFitbit]

@LizDiprose , Thank you for your further efforts. 

In the Fitbit App, when you tap on your profile picture, what Fitbit devices do you see paired?

Does the Inspire 3 appear listed there?
Do the green LEDs blink?

[LizDiprose]

Yes the app shows the Inspire 3 is paired and the device has one green light that blinks. 

[JuanFitbit]

@LizDiprose , A warm welcome to the Community! Thank you for your reply. I've informed our team and they'll be assisting you further via email . 

Soon you'll receive an email . 

[LizDiprose]

I did receive an email however it was in German I only speak English, may I have a translation please?

[JuanFitbit]

@LizDiprose , Thank you for bringing this to our attention. I've informed our Team and they'll be contacting you soon.