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Have to restart Inspire 3 every day to sync to iPhone

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‎09-24-2022 05:51 - last edited on ‎09-26-2022 14:16 by Moderator Alum

‎09-24-2022 05:51 - last edited on ‎09-26-2022 14:16 by Moderator Alum

Yes I’m aware of the steps to “fix” the Inspire 3 not successfully syncing to the iPhone Fitbit app.

The Fitbit app, everyday when I open it, takes about a minute, fails to sync, then shows a link at the top on how to “fix” it.

So every day I’m turning Bluetooth off and on, on my phone. And I also have to restart the Fitbit watch.

Is this a software bug that will be fixed? Restarting daily doesn’t seem normal.

 

Moderator Edit: Formatting

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‎09-26-2022 14:24 - edited ‎09-26-2022 14:27

‎09-26-2022 14:24 - edited ‎09-26-2022 14:27

Hi there, @JohnA2122. Welcome to the Community Forums. 

 

Thanks for troubleshooting the issue on your own before reaching out. I'm sorry you're having this experience with your new Inspire 3.

 

I understand you've tried some steps, but it might be that the Bluetooth connectivity is not good enough. Are you using another device to sync your Inspire 3 or just your iPhone? May I know the model of your mobile phone and if this is running the latest OS version?

 

Please make sure it meets the requirements listed here.

 

Hope this helps.

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‎09-26-2022 16:32

In response to YojanaFitbit

‎09-26-2022 16:32

I use an iPhone 12 Pro running iOS 16.0.2 (20A380). I only use the Fitbit with that one phone.

 

Every time I open the Fitbit app, a message in blue appears at top, “Couldn’t sync your Inspire 3   Fix it”. I’ll see that message even when it clearly updates the step count and heart rate. So even when it syncs, it shows that error message.

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