10-01-2025
19:58
- last edited on
10-03-2025
19:24
by
ManuFitbit
10-01-2025
19:58
- last edited on
10-03-2025
19:24
by
ManuFitbit
My Fitbit inspire is collecting HR data, but not showing it in app. It records the resting heart rate from sleeping but does not show the heart rate data during exercise or as the day goes by. When I look at the device, it shows HR. I have tried clearing personal data, restarting Fitbit device, uninstalling & reinstalling device and app. I guess I switch to Apple Watch? My husband & son’s fitbits are both displaying HR correctly. What is up? My Fitbit is new. I bought a new one just to fix this from my old one. So incredibly frustrating.
Moderator edit: clarified subject.
Best Answer10-03-2025 19:23
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-03-2025 19:23
A warm welcome to the forums @Horsemama.
Thank you for sharing with me the information about this difficulty with your Inspire 3.
Seems a syncing issue. Please make sure to check up every single step listed in this help article:
Best Answer