Heart rate sensor stopped working - Inspire 3

[doglady321]

The heart rate sensor stopped working on my Inspire 3, need help please

[tkhOBXer]

My heart rate sensor stopped working on Oct 22. Would love a solution to set it working again!

[YojanaFitbit · Accepted solution]

Hi there, @tkhOBXer. Welcome to the Community Forums. @doglady321 Thanks for the details provided in your post about the issue with your Inspire 3. 

Please try the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your Fitbit. To switch the heart rate settings on your tracker, from the main screen of your tracker, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Inspire 3. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire 3 image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Fitbit once again. 
• Once it's done, restart your tracker.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps. 

[doglady321]

Thank you for the reply. 

When I swipe left I do not see heartbeat. Is there another way to access heartbeat settings?

I also notice the spO2 monitor is not working either.

Very frustrating, 2 reasons why I bought the Inspire 3 and not the Inspire 2

[tkhOBXer]

Thanks so much! I didn't have to go as far as your instructions sent me. I downloaded the Inspire 3 manual because I couldn't find my settings.... and when I did find them, I found that my heart rate sensor had been turned off! So, I turned it back on and all is well! Thanks!

[doglady321]

I've got the HR monitor turned on, now my FitBit won't sync. Oh boy, looking forward to the day that my new device works without any glitches, like my old device

[YojanaFitbit]

@tkhOBXer Good to hear that you were able to download the Inspire 3 manual. Great job, I'm glad this is working for you now.

@doglady321 Thanks for getting back to me. Sorry to hear you're having this issues. May I know the model of your mobile phone? Please make sure it meets the requirements listed here. If your phone does meet the requirements, see Why won't my Fitbit device sync? 

Hope this gets resolved soon.

[doglady321]

I removed the device and added a new device, it finally synced.

thanks for your help

[YojanaFitbit]

@doglady321 I'm glad to know it's working now. If you have time please check our Health & Wellness boards where you will find other members sharing their experiences and tips for an active lifestyle.

Keep up the super stepping!