Hi there, @Juliehirv. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post. I will be glad to help you!
As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.
Please keep in mind the following requirements in order for the Find Phone app to work properly:
- Your smartwatch must be connected (“paired”) to the phone you want to locate.
- Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
- The Fitbit app must be running in the background on your phone.
- Your phone must be turned on.
To find your phone:
- Open the Find Phone app on your smartwatch.
- Tap Find Phone. Your phone rings loudly.
- When you locate your phone, tap Cancel to end the ringtone.
If the issue persists, see How do I troubleshoot apps on my Fitbit device?
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