How to re-set my Inspire 3

[311millie]

I am having trouble navigating my new Fitbit inspire.  Right now I can't get it to re-set.  I tried deleting the app,  turning off Bluetooth and /or the phone.  I like my Fitbit bit it's difficult maneuvering it for me.

[EstuardoFitbit]

Hello @311millie, nice to see a new face around!

Thanks a lot for the time you have invested so far in those steps, let me give you the appropriate steps for a re-set: 

• Swipe down from the clock screen to find the Settings app, then tap to open it.

• Swipe up until you find Restart Device and tap it.

• Swipe up again and tap Restart to initiate the process.

• If your tracker is not responding to touch, you will need to perform a long press on the button (or use the charging cable button, depending on your model) for about 10 seconds.

[311millie]

Thanks!  I wrote that down.  

[EstuardoFitbit]

Great @311millie, let me know how everything goes! 

[Oleo66]

Tried both options and the time did not reset/correct itself.  Any other suggestions?

[EstuardoFitbit]

Hey there @Oleo66, thanks for being here. 

Considering what you've mentioned, it seems like you are likely having issues with the time displayed on your watch.

In this case, there are several things to keep in mind. First of all, time issues usually start with synchronization issues. Your device displays the time that the Fitbit app has selected based on your current time zone. Please make sure the app is up to date and running properly.

If your device is syncing well, please try the steps suggested here: How do I change the time on my Fitbit device?