help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Husband can’t set up account on app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-31-2023 04:46

‎12-31-2023 04:46

Hi! I have had a Fitbit for many years. My husband got a watch, and when he went to download the app, there is no option to ‘set up account’ there is only the option to log into account. He has never set up an account before! Any ideas before I return his watch? 

Best Answer
0 Votes
2 REPLIES 2

‎12-31-2023 05:20

‎12-31-2023 05:20

Hello @Banana123456 and welcome to the Community.  According to this Help article, he will get a 'Continue as a new user' option when he taps on the Log in option.  The rest seems self explanatory (or maybe not).

As a long time user, you might or might not have migrated your Fitbit Account to a Google account.  New users must use a Google Account.  If you haven't migrated, you will need to migrate in order to be Friends.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎01-02-2024 16:51

‎01-02-2024 16:51

Yeah he has to sign in with google, if he doesn’t have one, he will have to make one to use the watch.

Best Answer
0 Votes